Frequently Asked Questions

Undergrad (PK- Grade 11) Photography Questions
Customer Service for ADVISORS/ADMINISTRATORS
1. Who do I call to confirm my dates/schedule?
Answer: Call our toll-free number and dial "1" which will put you directly into the scheduling office or email scheduling@davisstudio.com.
2. Can I request certain photographers?
Answer: Most definitely - we will try our best to accommodate any special requests.
3. How many photographers will I need?
Answer: Each school grade requires a different amount of time per student. For your specific school, please call our scheduling office and they will be happy to assist you.
4. I did not receive any picture day materials - who do I call?
Answer: Picture day materials are always sent in advance. If you notice that your picture day is only several days away and you have not received anything, please call our office immediately. Ask for the scheduling office.
5. I need the camera cards/portrait packages sorted in a special order - what do I do?
Answer: Davis Studio can sort any way you want; as long as we are provided this information in the ASCII file prior to the photography shoot.
Customer Service for PARENTS
Picture Day Questions:
1.When is picture day?
Answer: Refer to the Davis Studio flyer sent home or call our toll-free number; we cannot tell you the exact time of day - that is up to the school to schedule.
2. What if my child forgets his/her money?
Answer: Call our toll-free number within 24 hours of the picture day to place the order by credit card.
3. Can I order just an “add-on”?
Answer: No. Add-on prices only apply to those customers ordering a package. If you would like to order just an add-on, please use the “Create Your Own” price.

Portrait Package Questions:
1. When will the pictures arrive?
Answer: Between 4-6 weeks after picture day.
2. What if I want to reorder?
Answer: Refer to our reorder sheet inside your portrait package envelope.
If you do not have access to this sheet, then call our toll-free number.
3. What do I do if my portrait order is not correct?
Answer: Refer to the enclosed reorder sheet to see what you ordered. If the contents do not match the order, please call our toll-free number and we will be glad to assist you.
4. What if I did not get my pictures?
Answer: Call our toll-free number and dial "2" for customer service.